Privacy policy
PRIVACY POLICY
Privacy Policy
At Mimela (hereinafter, "we", "our", or "the store"), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you access, use, or make a purchase through our website and services (the "Services").
By using our Services, you accept the practices described in this Privacy Policy. In the event of a conflict with other policies or terms, this Policy shall prevail in matters of privacy.
- Personal information we collect
We may collect different types of personal information depending on your interaction with our Services:
Contact details: name, address, email address, phone number.
Billing and shipping details: billing and delivery address.
Payment information: data required to process payments (securely processed by third parties).
Account data: username, password, and preferences.
Transaction data: purchase history, products viewed, cart, returns.
Communications: messages sent to customer service.
Technical data: IP address, browser, device, and connection.
Usage data: behavior within the site (pages visited, browsing time, etc.).
We do not collect unnecessary sensitive data or data from minors intentionally.
- How we collect information
We collect information through:
Directly from you: when you make a purchase, create an account, or contact us.
Automatically: through cookies and similar technologies.
Service providers: such as payment or logistics platforms.
Authorized third parties: commercial partners or marketing tools.
- Use of personal information
We use your information to:
Process orders and payments
Manage shipping, returns, and customer service
Personalize your shopping experience
Send communications (including marketing, where applicable)
Prevent fraud and improve security
Comply with legal obligations
We never use your information for unlawful purposes or purposes incompatible with this policy.
- Marketing and communications
We may send you promotional emails. You can unsubscribe at any time using the link included in those emails.
Even if you opt out of commercial communications, we may continue to send you messages related to your account or orders.
- Sharing of information
We may share your personal information with:
Shopify (the platform hosting the store)
Service providers (payments, shipping, hosting, support)
Marketing and advertising partners
Legal authorities, when required
All third parties are required to protect your information in accordance with applicable law.
- Relationship with Shopify
Our store uses the Shopify platform, which may collect and process personal data in order to provide and improve its services.
For more information, you can visit: https://privacy.shopify.com/en
- Cookies and similar technologies
We use cookies to:
Improve site functionality
Analyze traffic
Personalize content and advertising
You can manage or disable cookies through your browser.
- Information security
We apply reasonable security measures to protect your information. However, no system is completely secure, so we cannot guarantee absolute security.
- Data retention
We retain your information only for as long as necessary to:
Fulfill the purposes described
Comply with legal obligations
Resolve disputes
- User rights
Depending on your country, you may have the right to:
Access your data
Request correction
Request deletion
Request portability
Object to the use of your data
To exercise these rights, contact us at joselumaturen@gmail.com
We may request identity verification before processing your request.
- International transfers
Your information may be transferred to and processed in other countries. In such cases, we ensure appropriate protection measures in accordance with applicable law.
- Minors
Our Services are not directed at minors. We do not knowingly collect data from minors. If we detect such information, it will be deleted.
- Third-party links
Our site may contain links to other websites. We are not responsible for their privacy policies or their content.
- Complaints
If you have any concerns about the use of your information, you can contact us. You may also file a complaint with the relevant data protection authority in your country.
- Changes to this policy
We may update this Policy at any time. We will post any changes on this page with an updated date.