Política de reembolso

REFUND POLICY

Returns and Refunds Policy

  1. Return window (30 days) We offer a 30-calendar-day window from the date you receive your product to request a return. This window applies without prejudice to any mandatory legal rights available under the consumer's local law, which will prevail in the event of a conflict.
  2. Conditions for returns For a return to be accepted, the product must meet the following conditions:

Be in the same condition in which it was received: unused, undamaged, and with all its accessories.

Have its original tags (where applicable).

Include its original packaging or equivalent packaging that ensures adequate protection.

Include proof of purchase (invoice, receipt, or order confirmation).

We reserve the right to reject returns that do not meet these conditions, except where the law provides otherwise.

  1. How to start a return To request a return, the customer must contact us at joselumaturen@gmail.com with:

Order number

Reason for the return

Photos of the product (in case of damage or defect)

Once the request is approved, detailed shipping instructions will be provided. Returns will not be accepted without prior authorization.

  1. Return address The return address will be provided once your return request has been approved.
  2. Return shipping costs

If the return is due to our error (defective, damaged, or incorrect product), we will cover the shipping costs.

For returns based on the customer's decision (change of mind, size, etc.), shipping costs will be the customer's responsibility, unless local law provides otherwise.

  1. Inspection and approval Once the product is received, it will be inspected. We reserve the right to approve or reject the return based on compliance with the conditions set out above.
  2. Damaged, defective, or incorrect items The customer should check the order upon receipt and notify us within a reasonable time if:

The product is damaged

It has defects

It does not match the order placed

In these cases, we will offer an appropriate solution, which may include replacement, repair, or refund, as applicable.

  1. Items not eligible for return We do not accept returns of:

Custom or made-to-order products

Perishable goods (food, flowers, plants)

Personal care or hygiene products (once opened or used)

Hazardous materials, flammable liquids, or gases

Gift cards

Promotional or sale items may be non-refundable, unless applicable law states otherwise.

  1. Exchanges We do not process direct exchanges. To get a different product, the customer must:

Request a return of the original product

Place a new order

  1. Right of withdrawal (European Union and similar jurisdictions) If the order is shipped to a country where a legal right of withdrawal exists (such as the European Union), the customer may cancel or return their purchase within 14 days of receipt, without needing to provide a reason. This right applies in accordance with the local regulations in force.
  2. Refunds Once a return is approved:

The refund will be issued to the original payment method.

The estimated timeframe is up to 10 business days from approval.

The final timing may depend on your bank or payment provider.

  1. Delayed refunds If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at joselumaturen@gmail.com
  2. Legal compliance This policy applies without prejudice to consumer rights established by mandatory local laws. In the event of a conflict, the consumer protection regulations of the customer's country of residence will prevail.